Moore & Associates Text Messaging Service Privacy Policy
Last update: December 2024
Overview
The Moore & Associates privacy statement recognizes the value of privacy of our customers.
This privacy notice provides more specific information on how Moore & Associates’ text messaging service collects and processes your personal information.
Scope
The notice applies to our processes for gathering and disseminating information related to the Moore & Associates SMS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our processes when collecting and processing personal information.
How We Collect Information
We collect personal information in the following circumstances:
● Verbal: When you call in to our office and agree to receive messages from us
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
● Opt-out preferences
● Content of your text message responses to us.
Collection from Moore & Associates Sources
We import personal information from Moore & Associates systems and sources. The information includes:
● First and last name;
● Phone number; and
● email address.
Automated Collection
We automatically collect the following personal information:
● Device status indicating whether a device is available for messaging;
● Carrier (e.g. Verizon, AT&T, etc.);
● Country associated with the phone (we are not sending international text messages);
● Delivery status; and
● Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.).
How This Information Is Used
We use the personal information we collect to communicate with you regarding Moore & Associates operations and services, such as:
● Updates, to keep you informed of important dates or activities specific to your relationship with Moore & Associate , such as appointment reminders.
With Whom This Information Is Shared
We do not sell or rent your personal information.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf. We never allow them to sell or rent your personal information.
We may also share your personal information when required by law.
What Choices You Can Make About Your Information
If you wish to unsubscribe from text messages for a campaign, you can reply with the word, ‘stop’ and you will no longer receive messages. Please note that unsubscribing from text messages from one campaign may not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Moore & Associates systems.
How Information Is Secured
Moore & Associates recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Moore & Associates strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact the Moore & Associates Privacy Office at [email protected]
Moore & Associates
440 Louisiana St. Suite 1110
Houston, TX 77002
(713) 222-6775
